The Verbal Judo Institute, Inc. (“VJI”) provides, through its materials, which include products, services, guides, techniques, processes, frameworks, etc., recommendations for de-escalating conflicts. In providing these materials, with regards to these materials, VJI makes no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the materials provided to you on this website or purchased from this website.  You agree that VJI’s officers, directors, employees, agents, or contractors are not liable for any indirect, incidental, special or consequential damages or injuries under or by reason of any materials provided by VJI, including loss of profits, physical harm, revenue, data or use by you or any third party, whether in an action in contract or tort. 

Human behavior is not predictable. There are times when despite one’s most sincere and best efforts, a conflict cannot be de-escalated and voluntary compliance, cooperation, and collaboration cannot be obtained. 

In situations where compliance cannot be obtained, VJI recommends responding with actions that are objectively reasonable under the totality of the circumstances. In situations where personal safety and time allow, VJI recommends requesting trained and preferably a licensed medical and/or or a mental health professional to respond and assist. No material provided by VJI should be interpreted as conflicting with state, federal, and/or local laws nor the policies and procedures of any organization you are representing. VJI courses are done in-person and online. VJI does not allow recordings of any kind without prior written permission from VJI.