It is unfair to expect employees to do their work without equipping them with effective training. Employees often receive very little practical, hands-on training in dealing with difficult people and defusing potential conflict verbally. It is often managers who receive the bulk of this type of training. Unfortunately, these managers too frequently arrive at the scene long after the damage has been done. The employee is unfairly blamed for the situation, while the real issue is a lack of training! These hardships can all be avoided with Verbal Judo training.