De-Escalation Training For Dispatch November 6th, 2021

This course is designed to equip 9-1-1 call-takers, dispatchers, and thoseassigned to Communications with the necessary skills to redirect behaviorand generate voluntary compliance. The primary goals are to increaseofficer safety and enhance professionalism. The course materials arecopyrighted by Verbal Judo Institute and is taught with their expresspermission with Kim Turner, Read more…