Here’s a note I received from one of the officers who was just trained in Verbal Judo:

Chief,

I have been waiting for ten years to attend this course. Thank you for the opportunity! The course was excellent and I believe every one of our officers should attend it. The course is designed to teach us to show respect when we are speaking with people (which is lost on a lot of officers), yet maintain control of any given situation, generate voluntary compliance, and stay safe. What is more important than that in the law enforcement world? We are definitely in a “business” and our “customers” deserve to be treated with respect. An officer that treats someone poorly represents not only themselves, but the entire law enforcement community. Law enforcement is a communication business and some officers just do not communicate with people well. This course gives us all some crucial tools to effectively communicate with those that we come into contact with. The more officers that are utilizing these methods, the easier it is going to be for every other officer to do their jobs. The course is vital and I will endorse it completely!
Chief David J. Lorenzen
Office of Motor Vehicle Enforcement
Ankeny, IA