During August and September 2008, the Minimum Force Institute (MFI) conducted three 10-day Compliance & Control training courses for members of our department. The training presented by Mr. Don Gold covered various aspects of force, with a strong emphasis on Verbal Judo (also known as Tactical Communication) and designed to generate voluntary compliance.

An immediate result of the training was an improvement in the morale of our officers, who enjoyed the training immensely. However, from a public relations point of view, the long-term outcome has been most gratifying in that our department has experienced a decrease in complaints from the public of at least 90%, a testimony to the effectiveness of Verbal Judo.

It is our intention to arrange more of Mr. Gold’s training for our depatment in the future. We highly recommend Verbal Judo taining for all officials who interact with the public.