Supervisor / Leadership

Credibility is far more difficult to maintain within the workplace than with a customer base. The leader is seen with such frequency that they must be on the top of their professional game every day. Even one explosion of temper can have a lasting affect on how they are treated or looked upon daily after the event.

Using the same philosophy as the basic program Verbal Judo for Superviors and Leaders creates a better work place by teaching how to govern what we say and how we say it. As we condition our thinking to be less reactive we become more responsive to situations as they occur unexpectedly. We diffuse anger, frustration, and verbal violence by not feeding it with our own feelings and emotion.

With employees, peers, citizens, or even family members, Verbal Judo will give you the edge in any encounter, increasing the value of the agency and the quality of your life.

Welcome to Verbal Judo, where work doesn’t have to be another four-letter word.

The Verbal Judo Supervisor/Leader Program focuses specifically on these subjects:

  • Credibility is built over time.
  • Accepting responsibility for our actions and those of our organization.
  • The ability to rhetorically analyze the problem and the situation.
  • Developing the ability to change the behavior of others positively.
  • Be able then to praise and punish effectively.
  • Learning to “think correctly” before we criticize or condemn.
  • Understanding more of why we think in a certain way, and sometimes expect others to do the same.
  • Develop a clear understanding of when words have failed and we must seek alternative measures to correct behavior.

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GOALS OF THE COURSE:

  • CONFLICT MANAGEMENT

  • Enhance Personal Safety

  • Diffuse Potentially Dangerous Situations

  • Lessen Stress At Work And At Home


  • ENHANCED PROFESSIONALISM

  • Enhance Productivity
  • Enhance The Employee’s Reputation
  • Enhance The Agency’s Reputation
  • Decrease Citizen Complaints
  • Decrease Vicarious Liability
  • Enhance The Ability To Articulate In All Arenas