Law Enforcement

Dealing with difficult people under almost any circumstances using verbal judo tactics

  When I was undergoing training to become a licensed Security officer – an unarmed security officer – in the state of Florida I realized rather quickly that my ability to talk myself out of confrontations would be critical to my success in 99% of the case where I would be confronted with difficult people.

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Are we victims of how people think?

The short answer is yes, and on several levels. The more pressing question, are we a victim before the facts are revealed? If we follow the thinking of perception is more powerful than reality in shaping our future actions, I may finally have some definitive research which makes my point. A study recently completed by

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The Art of the Apology: Five rules for a return to civility

None of us are immune to a slip of the tongue, and the changes grow greater during the over stimulation and stress of the holidays. Here’s a quick tip for you. The Art of the Apology: Five rules for a return to civility 1. Be sincere, and sound like it. We may have the right

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What to do when you’re a bully by accident ?

Parenting with the best of intentions can still be challenging during the holidays. The rush of shopping in crowds and traffic, demanding work schedules to get things off our to-do lists and planning for the arrival of family can take a toll. I have always been told that life has balance. In some belief systems

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